Street Outreach Program Manager


The mission of HPP is to work with individuals and families in our community to achieve their full potential through supportive housing and recovery services, to rebuild dignity & self-sufficiency, and to permanently exit homelessness. Our efforts focus on overcoming the barriers to developing and maintaining stable housing and sober living. To do this, we adhere to commonly held social work values of service, social justice, dignity and worth of the whole person, importance of human relationships, integrity, and competence. We believe that these values infuse the work of HPP and are a guidepost to which our staff and partners should aspire.


The Street Outreach Program Manager will oversee and maintain the daily operation of the HPP Street Outreach team, providing street and camp level outreach and engagement to people sleeping outside with a specialty focus on serving those with substance use and mental health needs. The Program Manager will sustain a leadership role in collaboration with community-based organizations and other jurisdictional partners related to homelessness and housing services. The Street Outreach Program Manager advocates for the needs of individual clients, supports systemic change whenever needed and appropriate, and is a champion for the benefit of persons who are unhoused in the greater community.


Team Management-
• Manage and direct the design, implementation, and operation of a comprehensive community outreach program. Requires leading and equipping outreach workers who are also responsible for maintaining an ongoing and meaningful presence in the Colorado Springs community.
• Responsible for the daily management of the team by structuring outreach activities and scheduling individual services to ensure equitable service provision to meet or exceed engagement, treatment, housing placement, and housing retention goals.
• Assess community needs and complex issues, identify problems and possible solutions, and monitor outcomes.
• Coordinate with the Director of Housing and CEO to ensure the program is meeting the goals and objectives outlined in the annual plan and the grant contracts.
• Responsible for the development and execution of standardized onboarding and training processes for new team members.
• Establish and assess internal team goals which are attainable and trackable.
• Establish work plans and priorities for outreach workers. Structure job duties and monitor progress via weekly 1:1 meetings and quarterly reviews.
• Provide regular supervision, and employee performance reviews and take corrective action as needed.
• Collaborate with the CSPD HOT program and other outreach activities in the community.

Outreach Activities-
• Provide street and camp-level outreach.
• Builds relationships with clients with the goal of attaining identification documents, benefits, and housing, or other resources needed to end clients’ homelessness. Assists clients in becoming housing ready and connects clients to community resources as appropriate.
• Collaborate with community partners and stakeholders to address the wide-ranging needs of people experiencing homelessness in the Colorado Springs community. Provides optimum coordination, communication, and continuity of services. (CSPD, Sherrif, CSFD, COC, and other community-based organizations.
• Model knowledge and use of trauma-informed care, cultural competency, and sensitivity to the perspectives and perceptions of the clients we serve.
• Conduct the [In]Reach art program at designated sites in the community. Provide alternative methods for clients to engage in resources, conduct housing surveys, and connect to resources.
• Conduct the housing survey/VI-SPDAT as needed and record all encounters of people engaged in referrals, resource navigation, and general information sharing.
• Ride along with the CSPD HOT team approximately one day per week to conduct team outreach. Conduct outreach in community-based resource centers such as the Springs Rescue Mission, Catholic Charities, Pikes Peak Library District locations, and in public spaces.
• Develops and maintains excellent working relationships with HPP staff and community partners and work together to identify and improve processes that enhance services and outcomes for clients.

Program Data and Reporting/ Project Grant Management-
• Assure outreach workers document all services provided to clients and records entries into the HMIS database.
• Monitor and evaluate the overall effectiveness of the program through ongoing review of data and contract goals. Regularly review reporting and data quality.
• Review program data monthly and troubleshoot issues as they arise to ensure the accuracy and efficacy of data.
• Prepare reports for contracts, as well as reports that reflect key data points as required or requested.
• Contribute to the development of annual goals and objectives to incorporate program work and goals into larger organizational work.

• Attend and participate in organizational staff meetings.
• Occasionally attend and/or participate or interact with donors or fundraising events.
• Produce documentation timely as requested for audits or other business requirements.
• Maintain office work environment to professional standards.

• Bachelor’s degree or in-process in Human Services, Criminal Justice, Social Work, Psychology, or Counseling preferred.
• An ability to be flexible and empathetic is required.
• The ability to be responsive to the beliefs and practices, sexual orientations, disability statuses, age, gender identities, cultural preferences, and linguistic needs of all individuals is mandatory.
• Experience, competence, and sensitivity in working with persons who are homeless, especially those who have difficulty engaging in treatment, suffer from mental illness, substance abuse, or are otherwise
impaired is required.
• Skills in negotiating and mediating, particularly in sensitive situations, are required.
• Able to communicate effectively with a diverse population is required.
• Ability to maintain a Colorado Driver’s License, and personal vehicle insurance such that the agency vehicles may be driven is required.
• Able to work in diverse settings with diverse populations is required.
• The ability to ride a bicycle outdoors to perform outreach is preferred.
• Fluency in Spanish is a plus but not required.
• A self-starter and the ability to work independently with minimal supervision is required.
• Proficiency with Microsoft programs, database tools, and HMIS preferred.
• Able to pass pre-employment drug screening and automobile insurance carrier’s motor vehicle record investigation is mandatory.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk outside in all weather, carry a fully packed backpack, sit at a desk or conference table; and talk or hear when interacting with various individuals and groups both indoors and outdoors. Additionally, the Street Outreach Team utilizes bicycles to navigate trails and encampments outside. The employee is occasionally required to stand while conversing with various individuals, and walk throughout the office, rough terrain, public parks, and to/from vehicles and trails/wooded areas. The employee occasionally is required to use hands to finger, handle, or feel to operate the computer, tablet, or telephone; may be required to stoop, kneel, or crouch to communicate with clients and to place items in or get items from low drawers or shelves. The employee must frequently lift and/or move up to 25 pounds, which is generally outreach supplies such as snacks, bottled water, full backpack and may include small supply items occasionally.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee may be exposed to airborne viruses, bacteria, or other bodily pathogens carried by persons living outdoors. The employee is routinely exposed to outside weather conditions (some extreme) that include rain, hail, snow, and fumes or airborne particles when performing street outreach. The noise level in the work environment can range from quiet while in a private office to loud while driving, attending a large client event, or outdoor camping areas.

The pay for this position is $55,000.00 yearly exempt. HPP offers paid vacation, and sick leave for full-time, regular employees. Other benefits include medical, vision, and dental insurance that the employee may select at one-half the cost of the monthly premium. Additionally, short-term disability, accidental death and dismemberment, life insurance, and EAP are provided at no cost to the employee. Participation in 401K is also offered.

If you are a dedicated professional with a passion for making a difference in our community, we encourage you to apply for this exciting opportunity. Please send a cover letter and resume to

Homeward Pikes Peak is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We
prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin,
disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This
policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff,
recall, leave of absence, compensation, benefits, training, and apprenticeship. Homeward Pikes Peak makes hiring decisions
based solely on qualifications, merit, and business needs at the time.