Housing Case Manager – The Commons

About Homeward Pikes Peak

The mission of HPP is to work with individuals and families in our community to achieve their full
potential through supportive housing and recovery services, to rebuild dignity & self-sufficiency,
and permanently exit homelessness. Our efforts focus on overcoming the barriers to developing and
maintaining stable housing and sober living. To do this, we adhere to commonly held social work
values of service, social justice, dignity and worth of the person, importance of human
relationships, integrity, and competence. We believe that these values infuse the work of HPP and
are a guidepost to which our staff and partners should aspire.

POSITION SUMMARY

This position is responsible for case management services for those experiencing chronic
homelessness or families experiencing homelessness, or at risk of homelessness. The position will
work with clients at The Commons, a new Permanent Supportive Housing (PSH) facility for Veterans,
families, and individuals. The role works collaboratively with the property management team and
with the HPP Housing Director (LSW) to ensure that all requirements and services of a HUD-sponsored
organization are fulfilled. This position will be responsible for approximately 15
clients/individuals or a head of household with a family. The ideal candidate is committed to
creating a safe and comfortable environment, tailored to meet individual needs and to promote
housing stability. The Case Managers will provide on-site support for residents seven days a week
between the hours of 8 AM and 8 PM. Individual assignments to specific shifts will occur with the
Supervisor.

DUTIES AND RESPONSIBILITIES – HOUSING

• Meet with prospective residents to assess and/or determine eligibility; perform intake and
screening services, conduct review/utilize results from VISPDAT (HUD tool) to aid in pre-selection
process.
• Receive referrals from the Pikes Peak Continuum of Care Coordinated Entry system and work on
intake and application processes.
• Guide applicants in the application process; obtain necessary documentation and referrals for
and/or with assistance of application.
• Engage with clients, establish a rapport, conduct monthly unit visits as well as maintain weekly
contact either by phone or through visits at The Commons
• Coordinate communication regarding housing needs between client and Property Managers.
Participate in regular property and supportive services team meetings.
• Coordinate and assist with moving-in and move-out activities.
• Attend annual recertifications and assist client when needed during the process as well as
conducting random informal unit inspections to ensure unit is well maintained.

CASE MANAGEMENT

• Engage with clients, establish a rapport, conduct monthly home visits as well as maintain weekly
contact either by phone or through visits at The Commons.
• Develop individualized service plans for clients and work with each client to set goals for
healthy individual growth with an emphasis on self-sufficiency and maintaining recovery; monitor
progress in attaining goals; monitor adherence to all Homeward Pikes Peak – Housing First policies
• Provide transportation for clients to appointments when necessary and/or connect clients to
community transportation resources.
• Assess monthly client engagement and wellness and make appropriate services recommendations as
needed.
• Coordinate with other community service agencies to access service for clients as
needed.
• Maintains case notes; maintains HMIS records in compliance organization policies and procedures
and compiles requisite statistics & adhere to data quality goal (90%).
• Contribute to monthly outcome reports.
• Participate in the following as needed: Coordinated Entry activities; CHAP; RMHS VFAH (working
with veterans), and supervision with immediate Supervisor.
• Perform other duties as assigned.

HOMEWARD PIKES PEAK TEAM RESPONSIBILITIES

• Attend and participate in staff meetings and monthly client luncheons.
• Attend and/or participate or interact with donors, attend community events, or fundraising as
requested.
• Produce documentation timely as requested for audits and audit resolutions.
• Maintain office environment to professional standards and display abundant teaming
skills.

KNOWLEDGE, SKILLS, ABILITIES

Bachelor’s degree in a human services field preferred, applicable experience accepted in lieu of
education.
• One to three years of experience in a human services field providing direct client supportive
services is preferred.
• Lived experience appreciated with a deep understanding of challenges related to homelessness,
mental illness, and substance abuse.
• Experience working directly with people from diverse socioeconomic and ethnic backgrounds,
ability to communicate effectively, perform crisis intervention, and display harm reduction
capabilities and trauma informed care preferred.
• PC skills required; use of spreadsheets, including PowerPoint and Word.
• Self-starter and both an ability to work independently with minimal supervision and within a
team.
• Understanding of regulations and standards regarding privacy and confidentiality in the
provision of direct services.
• Ability to maintain professional boundaries with clients, flexibility, creativity, compassion,
and professionalism.
• Current drivers’ license and personal auto insurance required.

COMPENSATION AND BENEFITS

The pay range for this position is $20 – $24 per hour. This is a full-time position authorized to
work 40 hours per week.

HPP offers paid vacation, and sick leave for full-time, regular employees. Other benefits include
medical, vision and dental insurance that the employee may select at one-half the cost of the
monthly premium. Additionally, short term disability, accidental death and dismemberment, life
insurance, and EAP is provided at no cost to the employee. Participation in 401K is also offered.

Please send a cover letter and resume to info@homewardpikespeak.org

Homeward Pikes Peak is an equal opportunity employer that is committed to diversity and inclusion
in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex,
religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any
other protected characteristic as outlined by federal, state, or local laws. This policy applies to
all employment practices within our organization, including hiring, recruiting, promotion,
termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.
Homeward Pikes Peak makes hiring decisions based solely on qualifications, merit, and business needs at the time.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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• Develop individualized service plans for clients and work with each client to set goals for
healthy individual growth with an emphasis on self-sufficiency and maintaining recovery; monitor
progress in attaining goals; monitor adherence to all Homeward Pikes Peak – Housing First policies
• Provide transportation for clients to appointments when necessary and/or connect clients to
community transportation resources.
• Assess monthly client engagement and wellness and make appropriate services recommendations as
needed.
• Coordinate with other community service agencies to access service for clients as
needed.
• Maintains case notes; maintains HMIS records in compliance organization policies and procedures
and compiles requisite statistics & adhere to data quality goal (90%).
• Contribute to monthly outcome reports.
• Participate in the following as needed: Coordinated Entry activities; CHAP; RMHS VFAH (working
with veterans), and supervision with immediate Supervisor.
• Perform other duties as assigned.

HOMEWARD PIKES PEAK TEAM RESPONSIBILITIES
• Attend and participate in staff meetings and monthly client luncheons.
• Attend and/or participate or interact with donors, attend community events, or fundraising as
requested.
• Produce documentation timely as requested for audits and audit resolutions.
• Maintain office environment to professional standards and display abundant teaming
skills.

KNOWLEDGE, SKILLS, ABILITIES
• Bachelor’s degree in a human services field preferred, applicable experience accepted in lieu of
education.
• One to three years of experience in a human services field providing direct client supportive
services is preferred.
• Lived experience appreciated with a deep understanding of challenges related to homelessness,
mental illness, and substance abuse.
• Experience working directly with people from diverse socioeconomic and ethnic backgrounds,
ability to communicate effectively, perform crisis intervention, and display harm reduction
capabilities and trauma informed care preferred.
• PC skills required; use of spreadsheets, including PowerPoint and Word.
• Self-starter and both an ability to work independently with minimal supervision and within a
team.
• Understanding of regulations and standards regarding privacy and confidentiality in the
provision of direct services.
• Ability to maintain professional boundaries with clients, flexibility, creativity, compassion,
and professionalism.
• Current drivers’ license and personal auto insurance required.

Compensation & Benefits
The pay range for this position is $20 – $24 per hour. This is a full-time position authorized to
work 40 hours per week.

HPP offers paid vacation, and sick leave for full-time, regular employees. Other benefits include
medical, vision and dental insurance that the employee may select at one-half the cost of the
monthly premium. Additionally, short term disability, accidental death and dismemberment, life
insurance, and EAP is provided at no cost to the employee. Participation in 401K is also offered.

Please send a cover letter and resume to info@homewardpikespeak.org

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Homeward Pikes Peak is an equal opportunity employer that is committed to diversity and inclusion
in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex,
religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any
other protected characteristic as outlined by federal, state, or local laws. This policy applies to
all employment practices within our organization, including hiring, recruiting, promotion,
termination, layoff, recall, leave of absence, compensation, benefits, training, and
apprenticeship. Homeward Pikes Peak makes hiring decisions based solely on qualifications, merit,
and business needs at the time.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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