Housing Case Manager – The Commons

About Homeward Pikes Peak

The mission of HPP is to work with individuals and families in our community to achieve their full potential through supportive housing and recovery services, to rebuild dignity & self-sufficiency, and to permanently exit homelessness. Our efforts focus on overcoming the barriers to developing and maintaining stable housing and sober living. To do this, we adhere to commonly held social work values of service, social justice, dignity and worth of the person, importance of human relationships, integrity, and competence. We believe that these values infuse the work of HPP and are a guidepost to which our staff and partners should aspire.

Position Summary

This position is responsible for case management services for those experiencing chronic homelessness or families experiencing homelessness, or at risk of homelessness. The position will work with clients at The Commons, a new Permanent Supportive Housing (PSH) facility for Veterans, families, and individuals. The role works collaboratively with the property management team and with the HPP Housing Director (LSW) to ensure that all requirements and services of a HUD-sponsored organization are fulfilled. This position will be responsible for approximately 15 clients/individuals or a head of household with a family. The ideal candidate is committed to creating a safe and comfortable environment, tailored to meet individual needs and to promote housing stability. The Case Managers will provide on-site support for residents seven days a week between the hours of 8 AM and 8 PM. Individual assignments to specific shifts will occur with the Supervisor.


• Meet with prospective residents to assess and/or determine eligibility; perform intake and screening services, conduct review/utilize results from VISPDAT (HUD tool) to aid in pre-selection process.
• Receive referrals from the Pikes Peak Continuum of Care Coordinated Entry system and work on intake and application processes.
• Guide applicants in the application process; obtain necessary documentation and referrals for and/or with assistance of application.
• Engage with clients, establish a rapport, conduct monthly unit visits as well as maintain weekly contact either by phone or through visits at The Commons
• Coordinate communication regarding housing needs between client and Property Managers. Participate in regular property and supportive services team meetings.
• Coordinate and assist with moving-in and move-out activities.
• Attend annual recertifications and assist client when needed during the process as well as conducting random informal unit inspections to ensure unit is well maintained.

• Engage with clients, establish a rapport, conduct monthly home visits as well as maintain weekly contact either by phone or through visits at The Commons.

• Develop individualized service plans for clients and work with each client to set goals for healthy individual growth with an emphasis on self-sufficiency and maintaining recovery; monitor progress in attaining goals; monitor adherence to all Homeward Pikes Peak – Housing First policies.
• Provide transportation for clients to appointments when necessary and/or connect clients to community transportation resources.
• Assess monthly client engagement and wellness and make appropriate services recommendations as needed.
• Coordinate with other community service agencies to access service for clients as needed.
• Maintains case notes; maintains HMIS records in compliance organization policies and procedures and compiles requisite statistics & adheres to data quality goal (90%).
• Contribute to monthly outcome reports.
• Participate in the following as needed: Coordinated Entry activities; CHAP; RMHS VFAH (working with veterans), and supervision with immediate Supervisor.
• Perform other duties as assigned.

• Attend and participate in staff meetings and monthly client luncheons.
• Attend and/or participate or interact with donors, attend community events, or fundraising as requested.
• Produce documentation timely as requested for audits and audit resolutions.
• Maintain office environment to professional standards and display abundant teaming skills.

• Bachelor’s degree in a human services field is preferred, applicable experience accepted in lieu of education.
• One to three years of experience in a human services field providing direct client supportive services is preferred.
• Lived experience appreciated with a deep understanding of challenges related to homelessness, mental illness, and substance abuse.
• Experience working directly with people from diverse socioeconomic and ethnic backgrounds, ability to communicate effectively, perform crisis intervention, and display harm reduction capabilities and trauma-informed care preferred.
• PC skills required; use of spreadsheets, including PowerPoint and Word.
• Self-starter and both an ability to work independently with minimal supervision and within a team.
• Understanding of regulations and standards regarding privacy and confidentiality in the provision of direct services is required.
• Ability to maintain professional boundaries with clients, flexibility, creativity, compassion, and professionalism is required.
• Current driver’s license and personal auto insurance are required.

Compensation & Benefits
The pay range for this position is $20 – $24 per hour. This is a full-time position authorized to work 40 hours per week.

HPP offers paid holiday, vacation, and sick leave for full-time, regular employees. Other benefits include medical, vision, and dental insurance that the employee may select at one-half the cost of the monthly premium. Additionally, short-term disability, accidental death and dismemberment, life insurance, and EAP are provided at no cost to the employee. Participation in 401K is also offered.

Please send a cover letter and resume to info@homewardpikespeak.org

Homeward Pikes Peak is an equal-opportunity employer that is committed to diversity and inclusion
in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex,
religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any
other protected characteristic as outlined by federal, state, or local laws. This policy applies to
all employment practices within our organization, including hiring, recruiting, promotion,
termination, layoff, recall, leave of absence,
compensation, benefits, training, and apprenticeship. Homeward Pikes Peak makes hiring decisions
based solely on qualifications, merit, and business needs at the time.