Recovery Residences Program Manager

Recovery Residences Program Manager

About Homeward Pikes Peak (HPP)

The mission of HPP is to work with individuals and families in our community to achieve their full potential through supportive housing and recovery services, to rebuild dignity & self-sufficiency, and permanently exit homelessness. Our efforts focus on overcoming the barriers to developing and maintaining stable housing and sober living. To do this, we adhere to commonly held social work values of service, social justice, dignity and worth of the person, importance of human relationships, integrity, and competence. We believe that these values infuse the work of HPP and are a guidepost to which our staff and partners should aspire.

Position Summary

This position is responsible for overseeing case managers who provide direct services in two recovery programs, one for men and one for women, in separate locations. This role works in conjunction with the Housing Director and CEO to see that all requirements and services of grant and grant-funded programs are fulfilled. This position reports to the Housing Director.

DUTIES AND RESPONSIBILITIES

MANAGEMENT

• Effective leadership that includes supporting core values, addressing zero-tolerance behaviors, and maintaining active communication with employees supervised.
• Conduct interviews, assessments, and applications of prospective clients for the program by following up on referrals from external and internal sources.
• Communicate with Recovery Court, Dept. of Human Services, El Paso County Jail, or other community agencies to support the referral process for prospective clients.
• Interface with agencies, representing HPP on behalf of clients, e.g., appear at court and agency hearings and proceedings.
• Coordinate and supervise third-party child visits on behalf of clients and Dept. of Human Services and coordinate visitor program at housing programs.
• Create and maintain systems to ensure client records and databases are up to date monthly; ensure to appropriately document client interactions in the HMIS system and adhere to appropriate confidentiality standards relative to data.
• Work with the leadership team to set or review strategies and short/long-term goals for effective and efficient operations of two recovery programs.
• Submit monthly and year-end reports to CEO and to/for funders when requested; participate in site visits as needed.
• Oversee and supervise Case Managers, House Managers, senior residents, relief workers, and occasionally volunteers.
• Fulfill all responsibilities of case management staff when applicable to cover illness and vacations or vacancies.
• Oversee bus pass purchase and distribution (when funding is available) and other client necessities.
• Periodically review and update Policy and Procedures, client handbook and other documents.
• Assist in the development and management of the business unit’s budget.
• Develop, implement, and monitor all client programming.
• Monitor and/or assist with the timely completion of intake/discharge paperwork for all residents.
• Monitor and/or assist with sobriety monitoring for all residents.
• Assist in monitoring HPP property to protect it from damage and/or theft.
• Understand and apply State and County requirements / DDAP, SUD Provider Manual, and CARR Sober Living standards.

HPP TEAM DUTIES

1. Attend and participate in staff meetings.
2. Attend and/or participate or interact with donors or fundraisings as requested.
3. Audit preparation, documentation, and resolution
4. Maintain all office environments in a professional manner.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in human service preferred.
• Certified Addictions Technician CAT (CAC 1) or CAS certification preferred.
• Supervisory or management experience preferred.
• Self-starter and ability to work independently with minimal supervision.
• Lived experience desired with a deep understanding of issues related to homelessness, mental illness, and substance abuse.
• Experience working directly with people from diverse socioeconomic and ethnic backgrounds, ability to communicate effectively, crisis intervention, and harm reduction.
• Valid driver’s license required and proof of insurance.
• Ability to occasionally lift or move up to 25 lbs.
• Ability to maintain professional boundaries with clients.
• Computer skills in word processing, spreadsheets, including Excel and Word.
• Current driver’s license and personal auto insurance required.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is frequently required to sit at a desk or conference table; and talk or hear when interacting with various individuals and groups. The employee is occasionally required to stand while conversing with various individuals; and walk throughout the facility and to/from vehicles and properties. The employee occasionally is required to use hands to finger, handle, or feel to operate the computer or telephone; may be required to stoop, kneel, or crouch to communicate with residents and to place items in or get items from low drawers or shelves; and taste or smell to make sure that the food and environment are pleasing to residents and their families. The employee must frequently lift and/or move up to 25 pounds, which is generally office supplies such as reams of paper, files, and forms, and may include furniture and garbage disposals occasionally.

Work Environment

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be exposed to airborne viruses, bacteria, or other bodily pathogens carried by residents. The employee is occasionally exposed to outside weather conditions and fumes or airborne particles when driving from one HPP location to another or participating in an outdoor resident social activity. The noise level in the work environment can range from quiet while in a private office to loud while driving, attending a large residential social event, or visiting resident common areas with televisions and equipment operating, phones ringing, light to heavy traffic, and people talking.

Compensation & Benefits

The pay range for this position is $53,000.00 yearly exempt.

HPP offers paid vacation, and sick leave for full-time, regular employees. Other benefits include medical, vision, and dental insurance that the employee may select at one-half the cost of the monthly premium. Additionally, short-term disability, accidental death and dismemberment and life insurance, and EAP are provided at no cost to the employee. Participation in 401K is also offered. Please send a cover letter and resume to broalstad@homewardpikespeak.org.

Homeward Pikes Peak is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Homeward Pikes Peak makes hiring decisions based solely on qualifications, merit, and business needs at the time.