Housing First Program Manager

ABOUT HOMEWARD PIKES PEAK (HPP)

The mission of HPP is to work with individuals and families in our community to achieve their full potential through supportive housing and recovery services, to rebuild dignity & self-sufficiency, and permanently exit homelessness. Our efforts focus on overcoming the barriers to developing and maintaining stable housing and sober living. To do this, we adhere to commonly held social work values of service, social justice, dignity and worth of the person, importance of human relationships, integrity, and competence. We believe that these values infuse the work of HPP and
are a guidepost to which our staff and partners should aspire.

POSITION SUMMARY

The Housing First Program Manager supervises our HUD-funded, multi-site housing program for seriously mentally ill, chronically homeless adults with substance abuse issues. The Program Manager is responsible for the supervision of staff and interns, and occasionally volunteers. The
The program Manager is responsible for meeting HUD requirements and ensuring the accuracy of information. This position reports to the Housing Director.

DUTIES AND RESPONSIBILITIES

MANAGEMENT
• Management skills including leadership, supervision of staff, problem analysis and decision making, planning, and organizing, interpersonal sensitivity, adaptability/flexibility, stress tolerance, time management, and attention to detail.
• Assigns and prioritizes the work of Case Managers and individual caseloads.
• Foster a team-based environment to motivate and inspire staff to work collaboratively toward program goals, meet and exceed established performance goals, and improve client outcomes.
• Support debriefing of Case Managers, in a group setting to increase the skills of all team members.
• Conduct a monthly team meeting for Case Managers and provide regular individual supervision.
• Monitor and report housing openings, to be filled through coordinated entry. Monitor the intake and approval process for new clients.
• Compile and analyze outcome data. Submit monthly and year-end reports to Housing Director and CEO, and to funders when requested.
• Provide quality review of intake documents for potential clients and prepare them for approval from the Housing Director; approves discharges in accordance with HUD criteria.
• Oversight of the client records for quality and timeliness documentation including required notes and updated digital and paper files of all team members.
• Collaborate with the leadership team to set and review strategies, and define short/long-term goals for effective and efficient operations of program and staff.
• Coordinates monthly luncheon for clients (venue, program, menu)
• Review and approve check requests for clients for rent and utilities for submittal to the Accounting Department.
• Support Case Managers while they interface with service providers on behalf of clients, support and prepare Case Managers who may represent HPP on behalf of clients, e.g., appear at court and agency hearings and proceedings. Interface with agencies and the community while representing HPP at community service activities, fundraising functions, etc.
• Periodically review and update housing policies and procedures, application forms, and other documents.
• Enhance and increase property management/landlord relationships.

HOUSING CASE MANAGEMENT
• Serve as Case Manager for Housing First residents: meet with each resident at a minimum of once a month; work with each to set goals for healthy individual growth with an emphasis on maintaining recovery; monitor progress in attaining goals; monitor adherence to all regulations.
• Meet with prospective residents to determine eligibility. Guide applicants in the application process; obtain necessary documentation and referrals for and/or with the assistance of the applicant.
• Housing navigation
• Submit the required paperwork to the Housing Director for approval as outlined in policy and procedures.
• As needed, attended scheduled Coordinated Entry or other provider meetings.
• Coordinate communication regarding housing needs between client and property manager/landlord.
• When needed, provide assistance and guidance in procuring household goods, furniture, and supplies for program participants.
• Transport clients as needed to receive supportive services in the community.
• Coordinate with other community service agencies to access services for clients as needed.
• Maintain accurate records, which include client charts as well as internal and external reports.
• Develop Individualized Services Plans (ISP) for clients.
• Fluency in Spanish is a plus but not required.

HPP TEAM DUTIES
• Attend and participate in department and organizational staff meetings.
• Occasionally attend and/or participate or interact with donors or fundraising events.
• Produce documentation timely as requested for audits or other business requirements.
• Maintain work environment to professional standards.

KNOWLEDGE, SKILLS, ABILITIES
• Bachelor’s degree in human service field required. Master level degree in the human service field is preferred.
• Minimum of five years of experience in a human service field providing direct client-supportive services
• Minimum of two years of management and supervisory experience.
• Familiarity with best practices, including but not limited to harm reduction, trauma-informed care, and motivational interviewing concepts and strategies.
• Computer skills in word processing, spreadsheets, databases and accounting software, including Excel and Word
• Ability to inspire and coach team members, and work collaboratively.
• Self-starter and ability to work independently with minimal supervision.
• Able to pass automobile insurance carrier’s motor vehicle record investigation.
• Ability to maintain a Colorado Driver’s License in good standing and the willingness to travel within the community.
• Ability to occasionally lift or move up to 25 lbs.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to sit at a desk or conference table; and talk or hear when interacting with various individuals and groups. The employee is occasionally required to stand while conversing with various individuals; and walk throughout the office, rental property, park, and to/from vehicles and retail locations. The employee occasionally is required to use hands to finger, handle, or feel to operate the computer or telephone; may be required to stoop, kneel, or crouch to communicate with residents and to place items in or get items from low drawers or shelves; and taste or smell to make sure that the food and environment are pleasing to residents and their families. The employee must frequently lift and/or move up to 25 pounds, which is generally office supplies such as reams of paper, files, and forms, and may include small furniture items occasionally.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee may be exposed to airborne viruses, bacteria, or other bodily pathogens carried by residents or present in clients’ homes. The employee is occasionally exposed to outside weather conditions and fumes or airborne particles when driving from one HPP location to another or participating in an outdoor resident social activity. The noise level in the work environment can range from quiet while in a private office to loud while driving, attending a large residential social event, or visiting resident common areas where there are televisions and equipment operating, phones ringing, light to heavy traffic, and people talking.

COMPENSATION AND BENEFITS

The pay range for this position is $63,000 to $68,000 annually exempt.

HPP offers paid vacation, and sick leave for full-time, regular employees. Other benefits include medical, vision and dental insurance that the employee may select at one-half the cost of the monthly premium. Additionally, short-term disability, accidental death and dismemberment and life insurance, and EAP are provided at no cost to the employee. Participation in 401k is also offered.

Please send a cover letter and resume to info@homewardpikespeak.org

Homeward Pikes Peak is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Homeward Pikes Peak makes hiring decisions based solely on qualifications, merit, and business needs at the time.