Housing First Case Manager

About Homeward Pikes Peak

The mission of HPP is to work with individuals and families in our community to achieve their full potential through supportive housing and recovery services, to rebuild dignity & self-sufficiency, and permanently exit homelessness. Our efforts focus on overcoming the barriers to developing and maintaining stable housing and sober living. To do this, we adhere to commonly held social work values of service, social justice, dignity and worth of the person, importance of human relationships, integrity, and competence. We believe that these values infuse the work of HPP and are a guidepost to which our staff and partners should aspire.

Position Summary

This position is responsible for Case Management services for those with a dual diagnosis and experiencing homelessness. The position will work with clients in a scattered site setting in Permanent Supportive Housing (PSH) for Veterans, families, and individuals who have experienced chronic homelessness. The role works collaboratively with the  Housing First Team and reports to the Housing Director (MSW) to ensure that all requirements and services of a HUD sponsored organization are fulfilled. This position will be responsible for approximately 15 clients/individuals or a head of household with a family.



• Meet with prospective residents to assess and/or determine eligibility; perform intake and screening services, conduct review/utilize results from VISPDAT to (HUD tool) aid in the pre-selection process.• Work with the housing team and Street Outreach Program team members to locate the identified person, and work on intake and application processes.
• Guide applicants in the apartment/housing application process; obtain necessary documentation and referrals for and/or with application assistance.
• Coordinate communication regarding housing needs between clients and Property Managers.
• Aid in procuring furniture, home furnishings, etc. when needed, and assist with moving into the home.
• Conduct annual housing recertifications and attend annual inspections and lease signings with clients.
• Assisting with move-outs and cleaning units is occasionally required.


• Conduct home visits with each client at a minimum of once a month; maintain weekly contact by phone; work with each client to set goals for healthy individual growth with an emphasis on self-sufficiency and maintaining recovery; monitor progress in attaining goals; monitor adherence to all Homeward Pikes Peak – Housing First policies
• Provide transportation for clients to appointments when necessary and/or connect clients to community transportation resources.
• Develop individualized service plans for clients.
• Assess monthly client engagement and wellness and make appropriate services available as needed.
• Coordinate with other community service agencies to access services for clients as needed.
• Maintain accurate records, which include client charts as well as internal and external reports; maintain confidentiality and privacy per standards with records.
• Contribute to monthly outcome reports.
• Enter data into HMIS and other outcome tracking tools and client files & adhere to data quality goal (90%).
• Participate in the following as needed: Coordinated Entry activities; CHAP; RMHS VFAH (working with veterans), and supervision with immediate Supervisor.
• Perform other duties as assigned.

• Attend and participate in staff meetings and monthly client luncheons.
• Attend and/or participate or interact with donors, attend community events, or fundraising as requested.
• Produce documentation timely as requested for audits and audit resolutions.
• Maintain office environment to professional standards and display abundant teaming skills.

• One to three years of experience in a human services field providing direct client supportive services is preferred.
• Lived experience appreciated with a deep understanding of challenges related to homelessness, mental illness, and substance abuse.
• Experience working directly with people from diverse socioeconomic and ethnic backgrounds, ability to communicate effectively, perform crisis intervention, and display harm reduction capabilities and trauma-informed care preferred.
• Bachelor’s degree in a human services field preferred, applicable experience accepted in lieu of education.
• PC skills required, use of spreadsheets, including PowerPoint and Word.
• Self-starter and able to work independently with minimal supervision and within a team.
• Understanding of regulations and standards regarding privacy and confidentiality in providing direct services.
• Ability to maintain professional boundaries with clients.
• Current driver’s license and personal auto insurance required.

Compensation & Benefits
The pay range for this position is $20 – $24 per hour. This is a full-time position authorized to work 40 hours per week.
HPP offers paid vacation, and sick leave for full-time, regular employees. Other benefits include medical, vision, and dental insurance that the employee may select at one-half the cost of the monthly premium. Additionally, short-term disability, accidental death and dismemberment and life insurance, and EAP is provided at no cost to the employee. Participation in 401K is also offered.

Please send a cover letter and resume to info@homewardpikespeak.org

Homeward Pikes Peak is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Homeward Pikes Peak makes hiring decisions based solely on qualifications, merit, and business needs at the time.