Housing First Case Manager  –  SWSHE Focused

About Homeward Pikes Peak

The mission of HPP is to work with individuals and families in our community to achieve their full potential through supportive housing and recovery services, to rebuild dignity & self-sufficiency, and to permanently exit homelessness.  Our efforts focus on overcoming the barriers to developing and maintaining stable housing and sober living.  To do this, we adhere to commonly held social work values of service, social justice, dignity and worth of the person, importance of human relationships, integrity, and competence.  We believe that these values infuse the work of HPP and are a guidepost to which our staff and partners should aspire.

 Position Summary

This Colorado State Department of Local Affairs (DOLA) program – the Statewide Supportive Housing Expansion Project (SWSHE) is focused on individuals with serious mental illness and a history of repeat hospitalizations and those with the greatest barriers to housing stability – those with complex needs who are the least likely to self-resolve, and often at the highest risk of mortality.

This position will work with clients in a scattered site setting in the Permanent Supportive Housing (PSH) program for Veterans, families, and individuals.  The role works collaboratively with the Housing First Team and reports to the Housing Director (LCSW) to ensure that all requirements and services of a HUD and DOH-sponsored organization are fulfilled.  This position will be responsible for approximately 20 clients/individuals or a head of household with a family.




  • Meet with prospective residents to assess and/or determine eligibility; perform intake and screening services, conduct review/utilize results from VISPDAT to (HUD tool) aid in pre-selection process.
  • Work with the housing team and Street Outreach Program team members to locate the identified person, work on intake and application processes.
  • Guide applicants in the apartment/housing application process; obtain necessary documentation and referrals for and/or with assistance of application.
  • Coordinate communication regarding housing needs between client and Property Managers.
  • Aid in procuring furniture, home furnishings, etc. when needed, and assist with moving into the home.
  • Conduct annual housing recertifications and attend annual inspections and lease signings with clients.
  • Assisting with move-outs and cleaning units is occasionally required.


  • Conduct home visits with each client at a minimum of once a month; maintain weekly contact by phone; work with each client to set goals for healthy individual growth with an emphasis on self-sufficiency and maintaining recovery; monitor progress in attaining goals; monitor adherence to all Homeward Pikes Peak – Housing First policies
  • Provide transportation for clients to appointments when necessary and/or connect clients to community transportation resources.
  • Develop individualized service plans for clients.
  • Assess monthly client engagement and wellness and make appropriate services available as needed.
  • Coordinate with other community service agencies to access service for clients as needed.
  • Maintain accurate records, which include client charts as well as internal and external reports; maintain confidentiality and privacy per standards with records.
  • Coordinate monthly outcome reports for the Colorado Statewide Supportive Housing Expansion (SWSHE) program.
  • Enter data into HMIS and other outcome tracking tools and client files & adhere to data quality goal (90%).
  • Participate in the following as needed: Coordinated Entry activities; CHAP; RMHS VFAH (working with veterans), and supervision with immediate Supervisor.
  • Perform other duties as assigned.


  • Attend and participate in staff meetings and monthly client luncheons.
  • Attend and/or participate or interact with donors, attend community events, or fundraising as requested.
  • Produce documentation timely as requested for audits and audit resolutions.
  • Maintain office environment to professional standards and display abundant teaming skills.


  • One to three years of experience in the human services field providing direct client-supportive services is preferred
  • Lived experience appreciated with a deep understanding of challenges related to homelessness, mental illness, and substance abuse.
  • Experience working directly with people from diverse socioeconomic and ethnic backgrounds, ability to communicate effectively, perform crisis intervention, and display harm reduction capabilities and trauma informed care preferred.
  • Bachelor’s degree in a human services field preferred, applicable experience accepted in lieu of education.
  • PC skills required, use of spreadsheets, including PowerPoint and Word.
  • Self-starter and both an ability to work independently with minimal supervision and within a team.
  • Understanding of regulations and standards regarding privacy and confidentiality in the provision of direct services.
  • Ability to maintain professional boundaries with clients.
  • Current drivers’ license and personal auto insurance required.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to sit at a desk or conference table; and talk or hear when interacting with various individuals and groups. The employee is occasionally required to stand while conversing with various individuals and walk throughout the facility and to/from vehicles and properties. The employee occasionally is required to use hands to finger, handle, or feel to operate the computer or telephone; may be required to stoop, kneel, or crouch to communicate with residents and to place items in or get items from low drawers or shelves. The employee must frequently lift and/or move up to 25 pounds, which is generally office supplies such as reams of paper, files, and forms, and may include items of furniture occasionally.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee may be exposed to airborne viruses, bacteria, or other bodily pathogens carried by clients. The employee is occasionally exposed to outside weather conditions and fumes or airborne particles when driving from one HPP location to another or participating in an outdoor resident social activity. The noise level in the work environment can range from quiet while in a private office to loud while driving, attending a large residential social event, or visiting resident common areas where there are televisions and equipment operating, phones ringing, light to heavy traffic, and people talking.

Compensation & Benefits

The pay range for this position is $20 – $24 per hour.  This is a full-time position authorized to work 40 hours per week.

HPP offers paid vacation, and sick leave for full-time, regular employees.  Other benefits include medical, vision and dental insurance that the employee may select at one-half the cost of the monthly premium. Additionally, short-term disability, accidental death and dismemberment, life insurance, and EAP are provided at no cost to the employee. Participation in 401K is also offered.

Please send a cover letter and resume to info@homewardpikespeak.org