The mission of HPP is to work with individuals and families in our community to achieve their full potential through supportive housing and recovery services, to rebuild dignity & self-sufficiency, and to permanently exit homelessness. Our efforts focus on overcoming the barriers to developing and maintaining stable housing and sober living. To do this, we adhere to commonly held social work values of service, social justice, dignity and worth of the whole person, importance of human relationships, integrity, and competence. We believe that these values infuse the work of HPP and are a guidepost to which our staff and partners should aspire.

The Housing First Case Manager is responsible for Case Management services for those with a dual diagnosis and experiencing homelessness. The Housing First Case Manager will work with clients in a scattered site setting in Permanent Supportive Housing (PSH) for Veterans, families, and individuals who have experienced chronic homelessness. This role works collaboratively with the Housing First Team and reports to the Housing Director (MSW) to ensure that all requirements and services of a HUD-sponsored organization are fulfilled. This position is responsible for approximately 15 clients/individuals or a head of household with a family.


• Meet with prospective residents to assess and determine eligibility; perform intake and screening services, conduct review and utilize results from VI-SPDAT to (HUD tool) aid in the pre-selection process.
• Work with the housing team and Street Outreach Program team members to locate the identified person, work on intake and application processes.
• Guide applicants in the apartment/housing application process; assist in obtaining necessary documentation and referrals, and assist with any other items relating to the application.
• Coordinate communication regarding housing needs between client and Property Managers.
• Aid in procuring furniture, home furnishings, etc. when needed, and work with the team to move household furniture to support clients entering housing or maintaining housing.
• Conduct annual housing recertifications and attend annual inspections and lease signings with clients.
• Assisting with move-outs and cleaning units is occasionally required.

Case Management
• Assess monthly client engagement and wellness and make appropriate services available as needed.
• Develop individualized service plans for clients. Work with each client to set goals for healthy individual growth with an emphasis on self-sufficiency and maintaining recovery.
• Monitor clients’ progress in attaining goals; monitor adherence to all Homeward Pikes Peak – Housing First policies.
• Conduct home visits with each client at a minimum of once a month.
• Maintain weekly contact with clients by phone.
• Provide transportation for clients to appointments when necessary and/or connect clients to community transportation resources.
• Coordinate with other community service agencies to access services for clients as needed.
• Maintain accurate records, which include client charts as well as internal and external reports; maintain confidentiality and privacy per standards with records.
• Contribute to monthly outcome reports.
• Enter data into HMIS and other outcome tracking tools and client files & adhere to data quality goal (90%).
• Participate in supervision with immediate Supervisor regularly.
• Participate in the following, as needed: Coordinated Entry activities; CHAP; RMHS VFAH (working with veterans.
• Perform other duties as assigned.

• Attend and participate in staff meetings.
• Attend, participate, and interact with donors or fundraising events as requested.
• Produce documentation timely as requested for audits or other business requirements.
• Maintain work and office environment to professional standards.

• One (1) year of experience in the human services field providing direct or indirect client support services.
• Ability to maintain professional boundaries with clients.
• Knowledge and training in generalized health care standards, substance abuse recovery process and treatment, mental health care, and trauma-informed care skills.
• Experience working directly with people from diverse socioeconomic and ethnic backgrounds, ability to communicate effectively, perform crisis intervention, and display harm reduction capabilities and trauma-informed care preferred.
• First Aid and CPR certification required, or to be obtained within the first 30 days of employment.
• Mental Health First Aid certification by NAMI must be obtained within the first 30 days of employment.
• Experience in general computer skills and Microsoft Office applications including Word, Excel, and Outlook.
• Understanding of HIPAA regulations and standards regarding privacy and confidentiality in the provision of therapy services and medical billing.
• Valid Colorado driver’s license, clean driving record, and must have personal vehicle insurance.

• Lived experience is appreciated with a deep understanding of challenges related to homelessness, mental illness, and substance abuse.
• Bachelor’s degree or similar education in a Human or Social Services field preferred. Relevant experience may be substituted for the educational requirement on a year-for-year basis.
Housing First Case Manager – 07.03.2024 Page 3 of 3
• Peer Recovery Coach certification preferred.
• Addictions counseling knowledge, experience, or certifications preferred.

• While performing job duties, the employee will be regularly required to sit and stand for the duration of their shift.
• Must be able to move or lift 30 lbs. regularly, and heavier on occasion.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The salary for this position is $23.00 – $24.00 per hour. This is a full-time non-exempt position.

• Medical, Dental & Vision – employer pays 50% of premium
• Life, accidental death & dismemberment, and short-term disability insurance – employer pays 100%
• 401k – employer match is 1%
• 18 days of vacation for years 0-5 accruing annually
• 6 days of paid sick leave accruing annually
• 6 paid holidays + 4 floating holidays
• Employee Assistance Plan – employer pays 100%

Submit your resume and cover letter to: amelbourne@homewardpikespeak.org, with Case Manager – Housing First in the subject line.

Homeward Pikes Peak is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Homeward Pikes Peak makes hiring decisions based solely on qualifications, merit, and business needs at the time.