Case Manager – The Commons

ABOUT HOMEWARD PIKES PEAK

The mission of HPP is to work with individuals and families in our community to achieve their full potential through supportive housing and recovery services, to rebuild dignity & self-sufficiency, and permanently exit homelessness. Our efforts focus on overcoming the barriers to developing and maintaining stable housing and sober living. To do this, we adhere to commonly held social work values of service, social justice, dignity and worth of the person, importance of human relationships, integrity, and competence. We believe that these values infuse the work of HPP and are a guidepost to which our staff and partners should aspire.

POSITION SUMMARY

The Case Manager is responsible for case management services for those experiencing chronic homelessness, or families experiencing homelessness, or those who are at risk of homelessness. The position works with clients at The Commons, a Permanent Supportive Housing (PSH) community for Veterans, families, and individuals. The role works collaboratively with the Program Manager, property management team, and the VP of Programs (LCSW) to ensure that all requirements and services of a HUD-sponsored organization are fulfilled. This position is responsible for approximately 15 clients/individuals or a head of household with a family.

DUTIES AND RESPONSIBILITIES

Housing

  • Receive referrals from the Pikes Peak Continuum of Care Coordinated Entry system and work on intake and application processes.
  • Meet with prospective residents to assess and/or determine eligibility; perform intake and screening services, and conduct review/utilize results from VISPDAT (HUD tool) to aid in pre-selection processes.
  • Guide applicants through the application process; obtain necessary documentation and referrals for and/or assist with the application.
  • Coordinate communication regarding housing needs between clients and the Property Managers. Participate in regular property and supportive services team meetings.
  • Conduct annual housing recertifications and attend annual inspections and lease signings with clients.
  • Coordinate move-in and move-out of apartments and conduct home inspections.

Case Management

  • Engage with clients and establish rapport with monthly case management meetings. Maintain weekly contact via visits at The Commons and by phone.
  • Develop individualized service plans for clients and work with each client to set goals for healthy individual growth, emphasizing self-sufficiency and maintaining recovery; monitor progress in attaining goals; and monitor adherence to all Homeward Pikes Peak Housing First policies.
  • Provide transportation for clients to appointments when necessary and/or connect clients to community transportation resources.
  • Assess monthly client engagement and wellness, and make appropriate services available as needed.
  • Coordinate with other community service agencies to access services for clients as needed.
  • Maintain accurate records, including client charts and internal and external reports; adhere to record standards for confidentiality and privacy.
  • Contribute to monthly outcome reports.
  • Enter data into HMIS, other tracking tools, and client files, and adhere to the data quality goal (90%).
  • Participate in the following as needed: Coordinated Entry activities; CHAP; RMHS VFAH (working with veterans), and supervision with immediate Supervisor.
  • Perform other duties as assigned.

HOMEWARD PIKES PEAK TEAM RESPONSIBILITIES

  • Attend and participate in staff meetings and monthly client meetings.
  • Attend and/or participate in or interact with donors, attend community events, or fundraising as requested.
  • Integrate with the overall organization and collaborate with the community.
  • Produce documentation promptly as requested for audits and audit resolutions.
  • Maintain office environment to professional standards and display abundant teamwork skills.
  • Consistently display, adhere to, and promote the company’s Values.

KNOWLEDGE, SKILLS, ABILITIES – and MINIMUM REQUIREMENTS

  • Associate’s degree in a human services field such as Social Work, Sociology, Human Services, Nursing, or a related field.
  • Three (3) years of experience in a human services field providing direct client supportive services.
  • Education and relevant experience may be interchangeable on a year-for-year basis.
  • Lived experience is preferred, with an understanding of challenges related to homelessness, mental illness, and substance abuse.
  • Experience working directly with people from diverse socioeconomic and ethnic backgrounds.
  • Ability to communicate effectively, perform crisis intervention, and display harm reduction capabilities and trauma-informed care.
  • CAS (Colorado Addiction Counselor) or CAT (Certified Addictions Tech) certification is preferred.
  • First Aid / CPR certified, or willing to obtain within 3 months of hire.
  • QMAP (Qualified Medication Administration Personnel) certification is preferred.
  • Completion of appropriate continuing education requirements every year to maintain licenses and certifications.
  • Self-starter with the ability to work independently with minimal supervision.
  • Strong computer skills are required, as well as the ability to work with electronic record-keeping applications and use Excel spreadsheets, including PowerPoint and Word.
  • Understanding of HIPAA regulations and standards regarding privacy and confidentiality in providing therapy services and medical billing.
  • Valid Colorado driver’s license, clean driving record, and must have a personal vehicle

COMPENSATION AND BENEFITS

The pay range for this position is $22 – $24 per hour, depending on experience. This is a full-time, non-exempt position authorized to work 40 hours per week.

Homeward Pikes Peak offers the following benefits for those eligible (primarily full-time employees):

    • Medical, Dental & Vision – employer pays 55% of premium
    • Life, accidental death and dismemberment, and short-term disability insurance – employer pays 100%
    • 401k – employer match is 2%
    • 18 days of vacation for years 0-5 accruing annually
    • 6 days of paid sick leave accruing annually
    • 6 paid holidays + 4 floating holidays
    • Employee Assistance Plan – employer pays 100%

HOW TO APPLY:

Submit resume and cover letter to: amelbourne@homewardpikespeak.org, with Case Manager – The Commons in the subject line.

Homeward Pikes Peak is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Homeward Pikes Peak makes hiring decisions based solely on qualifications, merit, and business needs at the time.