Residential Services Manager

The mission of HPP is to work with individuals and families in our community to achieve their full potential through supportive housing and recovery services, to rebuild dignity & self-sufficiency, and to permanently exit homelessness. Our efforts focus on overcoming the barriers to developing and maintaining stable housing and sober living. To do this, we adhere to commonly held social work values of service, social justice, dignity and worth of the whole person, importance of human relationships, integrity, and competence. We believe that these values infuse the work of HPP and are a guidepost to which our staff and partners should aspire.

The Residential Services Manager provides continuity in housing and facilities for the Bloom Recovery Home and ensures that each resident lives within the program parameters, adheres to the client handbook, and maintains a safe and nurturing room/apartment for their family. This position reports to the Director of Sober Homes and Recovery Programs and is full-time, regular position with some weekend coverage. To maintain our Colorado Agency for Recovery Residences (CARR), only women may perform UA testing, therefore only women will be considered for this role.

• Assigns rooms, and coordinates new client move-ins and changes as they become necessary.
• Manages orientation for new residents and clients.
• Administers UA’s and BA’s (mouth swabs as needed) to the program participants monthly and randomly.
• Works with staff to monitor medications and distribute medications as needed.
• Facilitates weekly house meetings with the Lead Case Manager and team, and coordinates or leads groups as needed or requested.
• Mediates client conflicts, receives complaints, and coordinates responses with Case Manager and Recovery Home Program Manager.
• Assists with discharge of clients including a ride to other service providers (i.e., detox) if needed, move-out room inspection and inventory, return of keys, etc.
• Coordinates routine replenishment of household supplies and food as needed.
• Inspects bedrooms and common areas, reviews chore completion weekly and reports to Lead Case Manager.
• Maintains an inventory of furnishings and obtains new donations as needed.
• Regularly inspects physical building/house/equipment rooms to ensure routine operations. Enlists professional guidance or consultation as needed.
• Coordinates maintenance needs and repairs as necessary.
• Works closely with Case Managers, Recovery Home Director, and CEO for any emergencies to mitigate and resolve any personal, medical, or facility emergency. Coordinates any immediate needs as well as follows up to facilitate incident reports to the final resolution of the emergency per program policies and procedures.
• Perform other duties as assigned.

• Attends and participates in staff meetings.
• Attends, participates and interacts with donors or fundraising events as requested.
• Produces documentation timely as requested for audits or other business requirements.
• Maintains work and office environment to professional standards.

• Associate’s degree or similar education in Social Services. Relevant experience may be substituted for the educational requirement on a year-for-year basis.
• Two (2) years of experience in the human services field providing direct or indirect client support services.
• Demonstrated knowledge and training in generalized health care standards, substance abuse recovery process and treatment, mental health care, and trauma-informed care skills.
• First Aid and CPR certification required, or to be obtained within the first 30 days of employment.
• Mental Health First Aid by NAMI is required, or to be obtained within the first 30 days of employment.
• Proficiency in general computer skills and Microsoft Office applications including Word, Excel, and Outlook.
• Understanding of HIPAA regulations and standards regarding privacy and confidentiality in providing therapy services and medical billing.
• Valid Colorado driver’s license, clean driving record, and must have personal vehicle insurance.

• Peer Recovery Coach certification preferred.
• Addictions counseling knowledge, experience, or certifications preferred.

• While performing job duties, the employee will be regularly required to sit and stand for the duration of their shift.
• Must be able to move or lift 30 lbs. regularly, and heavier occasionally.

• The salary for this position is $22.00 – $23.00 per hour, depending on experience. This is a full-time non-exempt position.

• Medical, Dental & Vision – employer pays 50% of premium
• Life, accidental death and dismemberment, and short-term disability insurance – employer pays 100%
• 401k – employer match is 1%
• 18 days of vacation for years 0-5 accruing annually
• 6 days of paid sick leave accruing annually
• 6 paid holidays + 4 floating holidays
• Employee Assistance Plan – employer pays 100%



























Bloom Residential Service Manager – 5.31.2024 Page 2 of 3

Bloom Residential Service Manager – 5.31.2024 Page 3 of 3
Submit resume and cover letter to:, with Residential Services
Manager in the subject line.


Homeward Pikes Peak is an equal opportunity employer that is committed to diversity and inclusion
in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex,
religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any
other protected characteristic as outlined by federal, state, or local laws. This policy applies to
all employment practices within our organization, including hiring, recruiting, promotion,
termination, layoff, recall, leave of absence, compensation, benefits, training, and
Homeward Pikes Peak makes hiring decisions based solely on qualifications, merit, and business
needs at the time.